Samples of work can be made available for inspection, with the agreement of the client for whom the work was done. This will require signature of a Non-Disclosure Agreement.
- Technical and project documentation for document scanning and workflow (ADOS).
- Business continuity plan (ResourceLink, Epicor, PayBase).
- Standard Operating Procedures and 'How To' guides.
- Requirements collection and documentation, user guides and other project documentation for absence management service.
- Requirements collection and documentation, user guides and other project documentation for new call centre logging application and knowledgebase (SharePoint, PRINCE2)
- Technical and operational documentation for a major civil government project (SC clearance).
- Online training courses for retail, call centre and back office interfaces of CMR system (Datango).
- Support and process documentation for credit card processing systems, particularly concerning business continuity and disaster recovery.
- User and administrator documentation and Help files for large asset management system (SC clearance).
- Administration manual for local history web site and content management system.
- Documentation gap analysis and process documents for a police force within an ITIL framework.
- Operational documents for transfer of outsourcing, under SC security clearance.
- Server installation guides and operations manuals for a hosted online financial application. Implementation of a team Sharepoint site.
- Procedures relating to update and validation of data for a global user directory in the pharmaceutical industry.
- IT procedures (security etc.) for an insurance/reinsurance company in the City of London.
- Risk Management manual for an investment bank in the City of London.
- Procedures and user documentation for testing equipment for railway track.
- Web site specification document and procedures for a voluntary organisation.
- Marketing documents for a holiday resort.
- ISO 9001/14001/18001 procedures, templates and associated help files, and Safe Working Methods for a land management and vegetation control company.
- Operations and troubleshooting manual for correspondence handling in a central government department.
- Manuals for developers, administrators and end users of software for handling applications to Patent Offices.
- White paper, functional specification, marketing materials and tenders, templates for project documents and a document control system, for a company marketing financial systems.
- E-commerce: Functional and technical documentation for two major 'new media' agencies, covering three large Web sites.
- Procedures for the cutover to a new system, for a mortgage services company.
- Technical documentation and white paper for an online banking system.
- User documentation and white papers for software for measuring the quality of telecommunications systems.
- User and technical documentation for intranet sites.
- User, installation and technical documentation for gas and fire detection instrumentation.
- Editing Help files for an accounting package.
- Functional and technical documentation for a start-up company in electronic commerce.
- Functional specifications for a company offering sports betting over the Internet.
- Technical documentation for a travel ticket invoicing system written in Java.
- Marketing materials for an electronic commerce solution.
- User documentation for a data migration program used by an electricity company.
- Training manuals and business procedures for a power and water utility group.
- Training, user manuals and technical documentation for a Business Intelligence System based on a data mart and Cognos Impromptu and PowerPlay, for a multinational company.
- User manuals, service descriptions, white papers and other work in connection with Intranet and Internet services (e.g., DNS, dial-up services, IP/SNA gateway and firewalls).
- Software specifications, on-line help, developer's manual, training and technical documentation for a developer's tool for an online service for Financial Advisers.
- Operations and reference manuals and other documents for a company-wide software control and distribution service using Enterprise Desktop Manager, for an international airline.
- Functional specifications, on-line help, marketing and World-Wide Web documents for part of an operating system, for a major computer manufacturer.
- Test, technical and requirements specifications for payphones operating under Windows and VMS. Also help screens and automation of documents.
- Training modules for accounting software, for the training arm of a major computer company.
- User manuals, technical documentation, help screens and training programme for a scientific database, for a multinational pharmaceutical company.
- Manual for a new scientific instrument.
- Training manual for Electronic Point-of-Sale software for a retail chain.
- Scripts and recording of audio-visual aids.
- Training for various companies.
